Last updated: August 27, 2026
This Privacy Policy describes how Vivid Spark Technology, a brand of VIVYLANDS LLC ("we," "us," or "our"), collects, uses, and protects information from visitors to vividsparktech.com (the "Site"). By using the Site you agree to this Policy.
This policy covers the corporate website only. Our products have their own policies — for the Vivid Salons app and vividsalons.com, see the Vivid Salons Privacy Policy.
Vivid Spark Technology is a software studio operated by VIVYLANDS LLC, headquartered in North Carolina, United States. This Site presents our company and products and lets you contact our sales and support teams.
| Category | What | When |
|---|---|---|
| Contact Inquiries | Business name, your name, email address, phone number (optional), topic, preferred language, and your message | When you submit the Contact form |
| Phone & Voicemail | Your phone number, menu selections, and any voicemail you leave | When you call our toll-free line (866) 989-6868 |
| Site Preferences | Language choice and cookie-consent selections, stored locally in your browser (localStorage) | As you use the Site |
| Server Logs | IP address, browser type, pages requested, timestamps | Automatically, on every request |
| Analytics | Aggregate usage statistics — only if you allow Analytics cookies in the consent banner | Only with your consent |
We do not collect payment information, government identifiers, or precise location on this Site, and we do not knowingly collect information from children under 13.
The Site uses your browser's local storage for two things: your language preference and your cookie-consent choice. Analytics cookies are used only if you allow them. You can change your selection anytime via Cookie Preferences.
We do not sell your personal information. We share it only with the service providers that make the Site work:
| Provider | Purpose |
|---|---|
| Google (Firebase) | Website hosting and request logs |
| Resend | Delivers your contact-form inquiry to our team by email |
| Twilio | Operates our toll-free phone line and voicemail routing |
| Legal authorities | Only when required by applicable law or court order |
Contact inquiries and voicemails are kept as long as needed to handle your request and for a reasonable business-records period afterward. Server logs rotate on our hosting provider's standard schedule. Local-storage preferences stay in your browser until you clear them.
The Site is served over encrypted connections (TLS), and inquiry data is accessible only to our team. No method of transmission or storage is completely secure; if a breach affects your information we will notify you as required by law.
We may update this Policy from time to time; material changes will be reflected in the "Last updated" date above. Continued use of the Site after changes constitutes acceptance.